Legal

Refund policy

This policy applies to paid Proxy Cloudhub programmes invoiced by the studio. This website does not take payment. Refunds, when due, are made against the invoice you actually paid.

Eligibility and timeframe

You may request a full refund if you cancel in writing at least fourteen (14) calendar days before the first scheduled session of the programme you booked. The request must arrive at info@proxy-cloudhub.digital or via the contact form with topic “Refund request” before that deadline, using the name and invoice number on the booking.

Full refund

A full refund of tuition fees is available when the fourteen-day notice is met and no session has been attended. If Proxy Cloudhub cancels an intake entirely and cannot offer a transfer to a later intake you accept, you receive a full refund of tuition paid for that intake.

Partial refund

If you cancel after the fourteen-day deadline but before the third taught session of Retention Windows Atelier or Cohort Residency, we may refund 40% of tuition, less any non-refundable items listed below. Window Clinic, Day-7 Survival Studio, Paywall Return Curves, and the Bangkok Market Retention Briefing are short formats; after the fourteen-day deadline, or after the session has begun, they are not eligible for partial refund except where Thai consumer law requires otherwise.

Non-refundable items

Bank transfer fees, currency conversion costs, printed materials already produced for you, and guest-breakfast costs already committed are non-refundable. Residency private desk hours that have already been delivered are non-refundable on a pro-rata basis.

Refund process

Write to info@proxy-cloudhub.digital with invoice number, programme name, and reason. We acknowledge within two working days and confirm whether the request meets this policy. Approved refunds are processed to the original payment method where possible.

Processing time and method

Once approved, refunds are initiated within fifteen (15) working days. Thai bank transfers usually complete within a further three to five working days; international returns may take longer depending on your bank. We do not refund in cash at the studio unless we originally received cash, which we rarely do.

Cancellation by the student

Missing sessions without written cancellation is not a refund ground. You may send a substitute from the same organisation if we agree in writing before the session; the fee does not reset. Transfer to a later intake, if space exists, may be offered instead of money and must be used within twelve months.

Cancellation by the studio

If an instructor is ill and we reschedule within thirty days, the fee stands. If we cannot reschedule and you decline a later intake, tuition is refunded in full.

Exceptions

We may refuse a refund where materials were downloaded in full and the student then cancelled without attending, where payment was made with a disputed or reversed instrument, or where enrolment was obtained on false information. Mandatory rights under Thai consumer law are not limited by this paragraph. Illness documented before the first session will be considered in good faith for transfer even if the fourteen-day window has passed; it does not automatically create a cash refund.

Contact for refund requests

Email info@proxy-cloudhub.digital · Telephone (02)7333910 · Street: 16 Soi 123 Ladprao Klong Chan Bang Kapi; City: Bangkok; State/province/area: Bangkok; Zip code: 10240; Country: Thailand.

Effective 1 March 2026.